Warranty Statement
In order to maintain LEMAX reputation and constantly improve our product quality and customer satisfaction, we make the following statement regarding the quality assurance of our batteries.
1. Warranty Term
LEMAX warrants all goods to be free from defects in materials or workmanship
under normal use, and in the event of the occurrence of a defect for which
LEMAX is responsible during the agreed warranty period, LEMAX will, at its
discretion:
Fix the problem by updating the software or change the configurations; or
Repair the defect on the premises of LEMAX or on the customer’s site; or
Provide an equivalent substitute (repaired, refurbished, or upgraded
model with at least equivalent functions) or a new device; or
Have these services performed by LEMAX service partners who have
undertaken proper training.
2. Warranty Period
Product Series | Warranty Period |
LMW LM-TS LM-HP LM-JW LM-JC LM-LFP LM-VP LM-HV LM-BESS LM-ESS | 5 Years 5 Years 5 Years 5 Years 5 Years 5 Years 5 Years 5 Years 3/5 Years 5 Years |
Notes: Above warranty period starts from the battery production date.
The warranty covers only the cost of hardware material required to get the device functioning again. It excludes any inbound/outbound transportation
costs or labor costs of replacement/on‐site service.
In the event of product replacement, the remaining warranty period shall be
transferred to the substitutive product. LEAMX will automatically register such
replacement, and you will not be provided a new certification. If the remaining
warranty period is less than 1 year, the warranty period of the device and its
substitute will be extended to 1 year automatically.
3. Warranty Limitations
This limited warranty applies to products sold after date of 1st Jan 2022, and sold
through LEMAX or authorized resellers. The defective parts or units replaced
under a warranty claim become the properties of LEMAX, and must be returned to
LEMAX or Authorized Cooperated Partners (distributors) for inspection with the
original or equivalent packaging.
The product is not covered by warranty in the following cases:
A. The product is out of the warranty period;
B. Product failure is not reported to LEMAX within one month of
appearance;
C. Failed to comply with LEMAX installation manual or maintenance
instructions for the battery or accessory;
D. Failed to comply with the safety rules and regulations in respect of the
battery or accessory;
E. The battery or accessory is damaged during transportation but the
claimant has signed the delivery receipt (which requests the claimant to double
check the outside & inside of the package and take pictures as evidence before
signing the delivery receipt);
F. The replaced products have not been returned to LEMAX or cooperated
partners (distributors) within 30 days;
G. The defect is caused by improper usage of the product or failure to
comply with the usage of the product for purposes other than those for which the
product was designed or intended;
H. The product is moved for any reason after it has been installed
(regardless of whether it has been reinstalled subsequently or moved back to the
same location) unless it is reinstalled at the same address by a qualified installer
who has provided a test report to LEMAX.
I. The damage or defect is caused by lightning, flood, fire, power surge, corrosion, pest damage, actions of a third‐party, or any other force majeure
factors;
J. The damage or defect is caused by embedded or external software or
hardware (eg. the devices to control the batterys or the devices to control battery
charging or discharging) from third parties without authorization (agreement in
writing) from LEMAX;
K. The product is modified or altered (including the cases in which the product
series number or product label is altered, removed, or defaced);
L. Flaws (eg. any external scratch or stain, or nature material wearing which
does not represent a defect) that do not adversely affect the proper functioning of
the battery or accessory;
M. Normal wear or tear;
N. Travel and subsistence expenses as well as on‐site installation, modification and normal maintenance costs;
O. Duties, import/export fees or costs and other general administrative costs;
P. If the user does not use the battery according to the specifications or user
manual and caused any issue on the battery or related parties, the user shall be
responsible for the consequences, and LEMAX will not assume any responsibility;
The substitute battery or accessory with technical improvement may not be entirely
compatible with the remaining components of the photovoltaic system. The costs
incurred as a consequence will not be covered by the warranty or extended warranty.
Furthermore, all other costs including but not limited to compensation from direct or
indirect damages arising from the defective device or other facilities of the PV system, or loss of power generated during the product downtime, are not covered by this
warranty. In any other case, whether in contract, tort, or otherwise, the maximum
compensation for customer losses caused by its faults shall not exceed the amount
paid by the customer for the purchase of the equipment.
4. Geographical Scope
This Limited Warranty terms and conditions only apply for the products which are
originally purchased from LEMAX’s authorized channels and installed in the
destination defined within (refer to Commercial Contract with LEMAX). For any units
sold for one country/region but installed in another country/region, the warranty will
become invalid if there is no written confirmation/approval from LEMAX prior to the
installation.
LEMAX is a technology-based manufacturer integrating research and development, production, sales and service of lithium battery products.
Tel: +86 755 2870 2725
E-mail: marketing@lemaxenergy.com
WhatsApp: +8618948177279
Address: 1001, Zhongan Building, Guangchang Rd, Buji Street, Longgang District, Shenzhen, China
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